Refund policy

1. Local payments in Ringgit

Orders paid with DuitNow QR or through Bayarcash are final sale: there are no refunds after purchase, except in the cases in section 2. Before buying, look through each style and how it works on this site, and email us with any question.

2. When we still refund

For local payments, we refund when:

• you were charged twice for the same order (we return the extra charge);
• your payment was confirmed but access was never delivered to you (full refund).

This does not affect rights you have under Malaysian law that cannot be excluded.

3. How to request a refund

Email admin@cutt.my from your order email address and include:

• your order number;
• the payment date and amount;
• the reason for the request, and proof of both payments if you were charged twice.

We reply by email and tell you how the refund will be sent.

4. After a refund

When an order is fully refunded, its licence ends and the Claude connections for that licence are cut off.